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The Microsoft PL-600 exam is intended for solution architects, functional consultants, and technical consultants who are responsible for designing and implementing solutions using the Microsoft Power Platform. PL-600 exam measures the candidate's ability to create and implement solutions that meet the business requirements of their clients. PL-600 exam also tests the candidate's knowledge of various Microsoft Power Platform tools and their ability to integrate them to create a comprehensive solution.

The PL-600 exam comprises multiple-choice questions that test the candidate's knowledge of various Power Platform components and their ability to create and deploy solutions using these components. Candidates must have a deep understanding of the Power Platform and its capabilities to pass PL-600 exam. Additionally, candidates must have experience working with Power Platform components, including Power Apps, Power Automate, Power Virtual Agents, and Power BI. Passing the PL-600 Certification Exam is a significant accomplishment that opens up numerous opportunities for professionals in the field of Microsoft Power Platform solution architecture.

Microsoft Power Platform is a powerful tool for businesses to automate processes, analyze data, and build custom applications. The PL-600 certification is an excellent way for individuals to demonstrate their expertise in using the Power Platform to solve business problems. With the increasing demand for digital transformation, the PL-600 certification can help individuals advance their careers and make them more valuable to their organizations.

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Microsoft Power Platform Solution Architect Sample Questions (Q78-Q83):

NEW QUESTION # 78
You need to select an appropriate app for Relecloud.
Which app should you recommend?

A. Dynamics 365 Field Service
B. Dynamics 365 Project Operations
C. Dynamics 365 Sales
D. Dynamics 365 Customer Service

Answer: D

Explanation:
Explanation
Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview

NEW QUESTION # 79
A company plans to create a Power Platform solution that integrates with Dynamics 365 Sales.
The solution must meet the following requirements:
Connect directly with a Microsoft Azure SQL database as an external data source at run time where specific data is available in the Dynamics 365 Sales solution without the need for data replication.
An external system needs to send data to the company's Dynamics 365 Sales solution.
You need to recommend the most suitable solution to integrate Dynamics 365 Sales with both systems.
What should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

Box 1: Use Virtual tables
A virtual entity is a custom entity in Dynamics 365 Customer Engagement (on-premises) that has fields containing data from an external data source. Virtual entities appear in your app to users as regular entity records, but contain data that is sourced from an external database, such as an Azure SQL Database. Records based on virtual entities are available in all clients including custom clients developed using the Dynamics 365 Customer Engagement Web Services.
Box 2: Use Dynamics 365 Web API.
Dynamics 365 Web Services API: Many times, straight database-to-database integrations aren't a possibility.
In these cases, the development of a solution may depend on utilization of the Dynamics 365 Customer Engagement web services API (Application Programming Interface).
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/create-edit-virtual-e

NEW QUESTION # 80
You need to select an appropriate app for Relecloud.
Which app should you recommend?

A. Dynamics 365 Field Service
B. Dynamics 365 Project Operations
C. Dynamics 365 Sales
D. Dynamics 365 Customer Service

Answer: D

Explanation:
Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview

NEW QUESTION # 81
You need to recommend the field type to use for configuring meal selections during reservation.
Which field type should you recommend?

A. Lookup
B. Global Option Set
C. Two Options
D. Option Set

Answer: A

Explanation:
Scenario:
* Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
* The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.
In PowerApps Option set is one of the field types you can use in your Entity. The information type that Option Set stores is a list of text values. And here comes the Option Set advantage - once you define its text values you can centrally managed it.
Example:

Reference:
https://michalguzowski.pl/how-to-work-with-option-set-in-powerapps/
Topic 1, Relecloud
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.
Current environment
* The company uses Microsoft Office 365.
* The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.
* For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
* The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.
* The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.
* The company uses vendors to service aircraft.
Environment
* Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.
* Minimize the use of third-party products and custom development.
* Reduce customer support call volumes by having the system automatically resolve common issues.
* The security rule for agents must contain the privileges in the default Customer Service Representative security role.
* Log issues as cases. The case form must show variable sections based on the case type. Include a custom entity named Seats and grant agents access to the entity.
* Application use layout should be role specific.
Agents
* You must standardize the format used by agents to enter customer phone numbers.
* Agents need a solution to replace paper reservation checklists.
* Agents need dashboards to show a current count of all reservations on the entity.
* Agents need a way to track reservation issues.
* Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.
* Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.
* Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.
IT
* IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.
* IT staff needs a system that is easy to navigate to active cases.
* IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.
* IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.
Management
* Management requires paginated reports for stakeholders.
* Management wants to provide frequent flyers with better service when the flyers call.
* Managers need to see all customer dashboards at the top of their menu on their mobile device.
Maintenance
* Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.
* Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
* Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.

NEW QUESTION # 82
You are designing a Microsoft Power Platform solution to help a company manage sales leads.
The solution has the following requirements:
* Ensure that users follow a predefined sales process regardless of the device that employees use to access
* the app.
* Respond to sales events by using organization-defined best practices.
You need to recommend a component for the app.
What should you recommend?

A. Business process flow
B. Playbook
C. Power Automate cloud flow
D. Power Automate desktop flow

Answer: A

Explanation:
You can help ensure that people enter data consistently and follow the same steps every time they work with a customer by creating a business process flow. For example, you might want to create a business process flow to have everyone handle customer service requests the same way, or to require that people get approval for an invoice before submitting an order. Business process flows use the same underlying technology as other processes, but the capabilities that they provide are very different from other features that use processes.
Reference:
https://docs.microsoft.com/en-us/power-automate/business-process-flows-overview

NEW QUESTION # 83
......

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