Updated Salesforce ADM-261 exam practice material in 3 different formats

The learning material is open in three excellent formats, PDF, a desktop practice test, and a web-based practice test. Salesforce ADM-261 Dumps is organized by experts while saving the furthest down-the-line plan to them for the Salesforce ADM-261 Exam. The sans bug plans have been given to you all to drift through the Salesforce ADM-261 certification exam.

The ADM-261 exam consists of 60 multiple-choice questions, which must be completed within 105 minutes. To pass the exam, candidates must score at least 65%. ADM-261 exam is available in multiple languages, including English, Spanish, French, German, and Japanese. ADM-261 Exam can be taken online or in-person at a Salesforce testing center.

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Salesforce ADM-261 (Service Cloud Administration) Exam is a certification program designed for professionals who are responsible for managing and administering Salesforce Service Cloud. ADM-261 exam is aimed at individuals who have experience in Salesforce administration and understand the fundamentals of Service Cloud. It validates their knowledge and skills in managing Service Cloud, including setting up and configuring Service Cloud features, implementing best practices, and troubleshooting common issues.

Salesforce Service Cloud Administration Sample Questions (Q337-Q342):

NEW QUESTION # 337
What are three considerations when adding a report chart to aConsole Component? Choose 3 answers

A. The report has a standard Report Type.
B. The report is a Summary or Matrix report.
C. The report contains a chart.
D. The report chart is added to the Page Layout.
E. The report is shared with a Chatter Group.

Answer: B,C

NEW QUESTION # 338
A Service Rep transfers a Live Agent Chat to another Rep.
Which twothings will happened?

A. The chat transcripts and case are transferred
B. Both Service Reps can chat with the customer
C. The Customer doesn't know they were transferred
D. The Customer is shown the new Rep's name

Answer: A,D

NEW QUESTION # 339
Universal Containers is implementing a call centerusing CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers

A. Assign users to a call center
B. Install CTI adapter using open CTI
C. Configure IVR auto response
D. Deploy Call Center Directory
E. Configure call center definition

Answer: A,B,E

NEW QUESTION # 340
When migrating data from an older system to a new one, what steps should be taken? Choose2 answers.

A. Data Normalization
B. Data Cleansing
C. Activate data validation rules
D. Data mapping

Answer: B,D

NEW QUESTION # 341
Universal Containers has activated Email-to-Case functionality to allow customers to correspond with support agents via email. Which options are available with Email-to-Case? (Choose 2)

A. Follow-up emails related to a case will update the case comments
B. Follow-up emails and attachments related to a case are attached to the case
C. Assignment, escalation, and workflow rules are processed on inbound emails
D. Only one inbound email address can be used for Email-to-Case

Answer: A,B

NEW QUESTION # 342
......

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Updated Salesforce ADM-261 exam practice material in 3 different formats

Salesforce ADM-261 Dumps Free Download & Test ADM-261 Pdf

Salesforce Service Cloud Administration Sample Questions (Q337-Q342):