Free PDF SAP - C-C4H56I-34 - Newest Exam SAP Certified Application Associate - SAP Service Cloud Version 2 Actual Tests

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic	Details
Topic 1	Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 2	Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 3	Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 4	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 5	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 6	Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q19-Q24):

NEW QUESTION # 19
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

A. Registered products
B. Products
C. Registered products and installed bases related to the account only
D. Installed bases
E. Installation points

Answer: A,B,D

Explanation:
In the Related Objects facet of a case, you can maintain the following information:
Registered products: You can add registered products that are related to the case, such as the product that caused the issue, the product that needs to be repaired, or the product that needs to be replaced. You can also view the product details, such as the serial number, the warranty, the reading value, and the status.
Installed bases: You can add installed bases that are related to the case, such as the location where the product is installed, the configuration of the product, or the hierarchy of the product components. You can also view the installed base details, such as the ID, the description, the account, and the status.
Products: You can add products that are related to the case, such as the product that needs to be ordered, the product that needs to be delivered, or the product that needs to be invoiced. You can also view the product details, such as the ID, the description, the quantity, and the price. References = Solution Guide for SAP Service Cloud Version 2, section Related Objects.

NEW QUESTION # 20
How can service agents create cases? Note: There are 2 correct answers to this question.

A. In the Account General facet, Create button (+) and select Case.
B. In Agent Desktop, click the Create button (+) and select Case.
C. In the case worklist, Create button (+) and select Case.
D. In the Related Service Object facet of registered products, Create button (+) and select Case.

Answer: A,B

Explanation:
Agents can create cases via:
* A. Agent Desktop Create Button: Direct case creation from the primary interface.
* B. Account General Facet: Create cases linked to a specific account for context.
Why other options are incorrect:
* C. Related Service Object Facet: Typically used for adding products/installed bases, not case creation.
* D. Case Worklist: Focuses on existing cases, not creation.
References:
* SAP Service Cloud Agent Desktop Guide: "Creating Cases".

NEW QUESTION # 21
Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Agent Desktop
B. Templates
C. Live activity configuration
D. Initial user

Answer: A,C

Explanation:
Activable services in SAP Service Cloud include:
* Agent Desktop (B): The primary interface for agents to manage cases, communications, and customer data.
* Live Activity Configuration (A): Enables real-time customer interaction features (e.g., chat, co- browsing).
Why other options are incorrect:
* C. Initial User: Part of system setup, not a "service."
* D. Templates: Predefined configurations, not activable services.
References:
* SAP Service Cloud Administration Guide: "Activating Standard Services".
* SAP Launchpad: "Service Activation for Agent Desktop and Live Features."

NEW QUESTION # 22
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

A. Define specific restriction
B. No access
C. Full access
D. Unrestricted
E. Restricted

Answer: B,D,E

Explanation:
In SAP Service Cloud V2, access restriction types include:
* Unrestricted (A): Users can view all data without limitations.
* Restricted (D): Users can only access data based on organizational assignments (e.g., their team).
* No access (E): Users are blocked from viewing specific data entirely.
* Define specific restriction (B) refers to configuring restrictions, not a standalone type.
* Full access (C) is not a distinct restriction type.
References:
* SAP Help Portal: Access Restrictions in SAP Service Cloud
* SAP Documentation: Data Visibility Configuration

NEW QUESTION # 23
You want to assign a value to a specific field based on another field value calculation. Which of the following can you create to enable the field calculation?

A. An autoflow
B. A page layout
C. A workflow
D. A determination

Answer: D

Explanation:
A determination is a rule that assigns a value to a field based on the value of another field or a calculation. For example, you can create a determination that sets the priority of a case based on the urgency and impact fields.
A page layout, a workflow, and an autoflow are not used for field calculations. References = [Solution Guide for SAP Service Cloud Version 2 - SAP Online Help], [SAP Service Cloud Version 2 Feature Scope]

NEW QUESTION # 24
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Free PDF SAP - C-C4H56I-34 - Newest Exam SAP Certified Application Associate - SAP Service Cloud Version 2 Actual Tests

SAP C-C4H56I-34 Exam Syllabus Topics:

C-C4H56I-34 Latest Dumps Sheet, New C-C4H56I-34 Exam Format

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q19-Q24):