Valid Exam ITIL-4-Specialist-Create-Deliver-and-Support Practice & New ITIL-4-Specialist-Create-Deliver-and-Support Exam Camp

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.
Topic 2	Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
Topic 3	Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.
Topic 4	Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.

ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q37-Q42):

NEW QUESTION # 37
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

A. Insourcing
B. Nearshoring
C. Onshoring
D. Offshoring

Answer: B

Explanation:
Nearshoringinvolves sourcing services from a supplier in anearby countrywithsimilar working hours, facilitating easier communication and collaboration.

NEW QUESTION # 38
An organization experiences a high level of variation in the demand for its development services. The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times.
Which action would BEST help the organization influence the demand for its services?

A. Reducing the charges for less busy periods
B. Engaging with a supplier to outsource tasks
C. Introducing continuous integration and deployment
D. Increasing the number of test specialists

Answer: A

Explanation:
Reducing the charges for less busy periodshelpsinfluence and smooth out demand, encouraging customers to request services during lower-demand times and reducing peaks.

NEW QUESTION # 39
Which statement about 'service integration as a service' isCORRECT?

A. Multiple vendors provide the service integration and management function
B. The service integrator does not deliver any services to the organization
C. The service integrator provides services and manages other vendors
D. The service integrator can be easily replaced by other vendors to leverage better pricing

Answer: C

Explanation:
Inservice integration as a service, the service integrator bothprovides servicesandmanages other vendors, ensuring seamless delivery across multiple suppliers.

NEW QUESTION # 40
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?

A. Improve filtering of operations data
B. Renegotiate service level targets
C. Recruit additional operations staff
D. Improve operations team training

Answer: A

Explanation:
Improving the filtering of operations data reduces the noise from irrelevant events, allowing the operations team to focus on critical events and prevent breaches of service level targets.

NEW QUESTION # 41
A service desk team acts as a single point of contact for its users Service desk team members are the first-line support however if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets.
Which concept or approach would help the organization resolve this situation?

A. Swarming
B. Results-based measurement
C. Advanced analytics
D. Outsourcing

Answer: A

Explanation:
Swarminginvolves bringing together specialists from different areas to collaborate immediately on incidents without rigid escalation tiers, helping to reduce queues and speed up resolution.

NEW QUESTION # 42
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Valid Exam ITIL-4-Specialist-Create-Deliver-and-Support Practice & New ITIL-4-Specialist-Create-Deliver-and-Support Exam Camp

Pass Guaranteed Quiz 2025 ITIL Perfect ITIL-4-Specialist-Create-Deliver-and-Support: Valid Exam ITIL 4 Specialist: Create, Deliver and SupportExam Practice

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q37-Q42):