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Cisco Customer Success Manager Sample Questions (Q75-Q80):

NEW QUESTION # 75
What is a barrier to adopting software tools?

A. organization size
B. recurring cost
C. limited resources
D. commercial decision

Answer: C

NEW QUESTION # 76
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

A. application
B. process
C. platform
D. tools
E. people

Answer: B,D

NEW QUESTION # 77
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

A. Address and resolve all technical issues.
B. Review the original business case and reassess desired outcomes with the new leadership
C. Review the original sales proposal with the sales team.
D. Evaluate the customer's expertise in managing the purchased solution.
E. Offer discounts on new products to gain the interest of the new leadership.

Answer: A,B

Explanation:
To mitigate the risk of lack of adoption with a new leadership team, the Customer Success Manager must address and resolve all technical issues that may be hindering adoption and review the original business case to reassess desired outcomes with the new leadership. These activities ensure that any obstacles to successful adoption are removed and that the new leadership's goals and expectations are aligned with the solution's capabilities

NEW QUESTION # 78
A customer is concerned that a lot of data is presented during quarterly business reviews, but not many insights. Which action resolves this issue?

A. Agree on a set of metrics and share the results and trend lines with recommendations for improvement.
B. Provide the customer with access to the raw data to enable them to develop their own insights.
C. Appoint a customer representative to review the data and give specific suggestions.
D. Explain the limitations of the available reports and offer options to provide input to develop new reports.

Answer: D

NEW QUESTION # 79
How can Customer Success Plan tracking drive additional license purchases?

A. The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.
B. The Success Plan tracks the mean time to failure of the solution.
C. The Success Plan tracks gains in user productivity and communicates this back to the business.
D. The Success Plan tracks the number of technical support cases opened.

Answer: C

NEW QUESTION # 80
......

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100% Pass 2025 820-605: Cisco Customer Success Manager Updated Valid Test Vce

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Cisco Customer Success Manager Sample Questions (Q75-Q80):

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